Frequently asked Questions

We primarily service and support the equipment brands supplied by Cosmetech. In addition, where possible, we can assist with third-party aesthetic equipment that does not have reliable service support in New Zealand. Each request is assessed on a case-by-case basis.

Yes. We support clinics across New Zealand. Service response times may vary depending on location and the nature of the issue, but we aim to provide clear communication and practical solutions regardless of where your clinic is based.

Our primary focus is aesthetic equipment. However, our broader engineering background includes extensive experience in dental and hospital clinical environments. This wider experience informs our service standards, fault-finding processes, and approach to reliability.

Contact us as soon as possible with details of the issue, including the equipment type, brand, and any error messages. Where appropriate, we may be able to assist with initial troubleshooting before arranging a service visit.

Yes. Preventative maintenance is strongly recommended to reduce unexpected downtime and extend the life of your equipment. We can advise on appropriate servicing intervals based on usage and manufacturer guidelines.

In many cases, yes. Out-of-warranty equipment can often be repaired or serviced, depending on parts availability and overall condition. We will always provide an honest assessment before proceeding.

Where parts are unavailable locally, we will advise on alternative options, including sourcing from overseas where practical. If a repair is not viable, we will clearly communicate this and discuss next steps.

All repairs are carried out with care and professional standards. Any applicable warranty on repair work or parts will be clearly communicated before work is undertaken.

You can contact us via phone, email, or the website contact form. Please include as much information as possible to help us assess the issue efficiently.

Yes. We provide honest, experience-based advice to help clinics make informed decisions. If a repair is unlikely to be cost-effective or reliable long term, we will say so.

Yes. We supply selected aesthetic equipment that meets our standards for performance, reliability, and long-term support. Our equipment offering is supported by the same service philosophy outlined above.

Response times depend on the nature of the issue, parts availability, and location. We have a large workshop in Auckland, where we often repair equipment sent into us. We also have Field service engineers that can come to site for a repair or to service the equipment. Our priority is clear communication and realistic timeframes, so clinics know what to expect.

If you are unsure, get in touch. We are always happy to discuss your situation and advise whether we can assist or point you in the right direction.